To fulfill customers’ needs and facilitate their shopping experience, Customer Service at The Mall offers a variety of services including digital mall directory, gift vouchers, Etihad Guest Miles redemption (if applicable), mobile charges, wheelchairs, and baby strollers.


Visitors can make use of these services by contacting any of the mall customer-service desks which are situated on Ground and Lower Ground or The Hub customer service desks located on Lower Ground, Ground, First, Second and Third floors.


We have the following services at CS desks:


  • Digital Mall Directory
  • Wheelchairs
  • Baby Strollers
  • Mall Gift Vouchers